Engagement Models
Ways to structure an engagement.
Choose how you would like to work with us. Scope, terms and service levels are agreed in each proposal.
At a glance
| Model | Best for | You receive |
|---|---|---|
| Project-based implementation | New deployments, refreshes and migrations | Working system with as-built documentation |
| Annual Maintenance Contract | Installed equipment that needs upkeep | Maintenance reports and a call log |
| Managed servicesOn request | Teams without dedicated infrastructure staff | Routine administration and service reports |
| Resident engineer deploymentOn request | Sites that need an engineer present | On-site support and activity logs |
| Consulting and advisory | Planning, specification and evaluation | Reports, designs and specifications |
Project-based implementation
A defined piece of work with a clear scope, plan and handover.
Best for
- New setups and upgrades
- Migrations with a fixed end date
- Work your team will run afterwards
You receive
- Design and project plan
- Installed, tested systems
- As-built documentation
To quote, we need
- What you need and why
- Sites, users and existing equipment
- Target dates
Annual Maintenance Contract
Scheduled maintenance and repair support for your equipment, over a contract year.
Best for
- Equipment out of warranty
- Predictable yearly budgets
- Annual procurement cycles
You receive
- Covered asset register
- Report after every visit
- Call log with resolutions
To quote, we need
- Equipment list with serial numbers
- Current warranty status
- Parts included, or labour only
Managed services
We handle routine administration for an agreed set of systems.
Available on request. Staffing, locations and terms are confirmed for each enquiry.
Best for
- No in-house infrastructure admin
- Teams focused on projects
- Several sites to look after
You receive
- Documented environment
- Recurring task schedule
- Regular service reports
To quote, we need
- Systems to be managed
- Support hours and locations
- Tools you already use
Resident engineer deployment
An engineer works at your site, on an agreed schedule.
Available on request. Staffing, locations and terms are confirmed for each enquiry.
Best for
- Sites without remote access
- Daily on-site support
- Extra capacity without hiring
You receive
- Engineer matched to the role
- Daily or weekly activity logs
- Periodic summary
To quote, we need
- Location and access rules
- Working hours or shifts
- Skills required
Consulting and advisory
Assessment, design and specifications before you commit budget.
Best for
- Major investments or refreshes
- Tenders and vendor quotes
- An independent second opinion
You receive
- Assessment report
- Solution design
- Specification or bill of materials
To quote, we need
- The decision you need to make
- Systems and sites in scope
- Your timeline
Unsure which model fits?
Many engagements combine models. Tell us what you need and we will suggest a structure.